Section 1 – Shipping

• Shipping costs: We offer free shipping on all orders within the USA.
• Shipping details: Items are shipped same or next day and are usually delivered within 3-6 business days. You will receive updates to your email on tracking numbers, confirmation, ship outs and delivery dates.

We are not responsible for deliveries affected by customs clearance, natural disasters, handovers between carriers, or strikes or delays in air and ground transportation, nor for any additional fees or customs duties.

Section 2 – Delivery

• Buyer's responsibility for address: It is the buyer's responsibility to ensure the shipping address entered is correct. Please contact us immediately if you believe you have provided an incorrect shipping address. If the order has not yet shipped, we may be able to change the address. If the order has already been fulfilled, we cannot reroute it and do not claim responsibility.

• Lost or stolen packages: We are not responsible for lost or stolen packages. If your tracking information shows your package was delivered but you have not received it, please report this to your shipping carrier using the information provided in your tracking email.

• Refusing to accept: If you refuse to accept the parcel from the post office or courier, we do not claim responsibility for what happens to the package. If it is automatically returned to our warehouse, we will be able to process your refund. If not, we will not be able to reimburse you.

• Delivery issues: If you have any problems with delivery, please contact us at support@evanatea.com.

Section 3 – Returns

Customers have the right to return their purchase within 90 days of delivery. The returned item must be in its original condition, unused, and in its original packaging. The customer is responsible for return shipping costs unless the return was due to an error on our part.

Please contact us before actioning any return at info@evanatea.com.