1. Return Window We want you to love Evana Tea, so we offer a 90-day return period from the day your order arrives. Please note: opened or partially used products cannot be returned. This ensures the safety, quality, and effectiveness of our products for all customers.

Due to the nature of our return policy, if the product has been opened, we might also ask you for feedback and how long you've been using the product, so that we can consult you on how to get the best possible effects, as well as improve our product in the future. This is to make sure that you get the best chance to experience the results Evana Tea can offer you and your body.

2. Eligible Returns To qualify for a return:

• The product must be unopened, unused, and in its original packaging.
• All labels and seals must be intact.
• A receipt or proof of purchase is required.

3. Return Shipping A return shipping label will be provided only for items that are defective, damaged, or shipped incorrectly by Evana Tea. For all other returns, the customer is responsible for shipping costs. Unauthorized returns will not be accepted.

4. Damages and Defective Products Inspect your order immediately upon receipt. Contact us within 48 hours if your item is defective, damaged, or incorrect. We will review the issue and provide a return label and instructions if the return is approved.

5. Non-Returnable Items The following cannot be returned under any circumstances:

• Opened or partially used products

6. Exchanges We do not offer direct exchanges. To get a different item, return the unopened product for a refund and place a new order for the desired product.

7. European Union Orders EU customers may cancel or return unopened products within 14 days of delivery, for any reason. Returned items must be in original condition with proof of purchase.

8. Refunds Refunds are issued only for unopened products or items returned due to Evana Tea's fault. Once received and inspected, approved refunds are processed to the original payment method within 10 business days. Bank or credit card processing times may take additional time.

9. Allergic Reactions Please follow the steps below to report an allergic reaction:

• Provide your full name, order number, and product in question.
• Submit a clear picture of the product with the batch code visible.
• Detail the reaction type, timeframe, and any medical consultation sought.

In certain instances, we may request further evidence such as a doctor's letter or photographic proof.

To start a return, contact us at info@evanatea.com. Items sent back without first requesting a return will not be accepted.